We strive to ship orders for in-stock merchandise on the same day when the order is received by 1:30 Pacific Time. Tracking information is sent to you by email when an address is provided with the order. If you did not receive tracking information or have questions about the information you received, please contact Customer Care and our representatives will be happy to look into your order status with you.
How do I change quantities or cancel an item in my order?
Please email Customer Care or call 877-260-6441 and press Option 2.
My order never arrived.
If you need assistance locating your order, please email Customer Care or call at 877-260-6441 and press Option 2.
I received the wrong product.
If you feel that you have received the wrong product, please contact Customer Care within 72 hours of receiving the product.
Backorders do sometimes occur and we apologize for any inconvenience this may cause. Your Account Manager or one of our Customer Care representatives can answer your specific questions regarding product availability. Please call 877-260-6441 and press Option 2.
What is your return policy?
We want you to be completely satisfied with the products and services you receive. If you have any concerns about your order, please contact your Account Manager or our Customer Care department and we will work with you to answer any questions and resolve any issues to your satisfaction.
Do you ship to my country?
Visit our Distributor page to find a vendor serving your area. From outside the US and Canada, call 01 425 242 4153 or email Customer Care.