How to place an order
Call 877-260-6441 and select customer care
Email [email protected]
Office Hrs 7:30am-4:30pm PST M-F
Office Closed for Holidays 2022:
01/01, 05/30, 07/04, 09/05, 11/24-25, 12/26
We are able to accommodate some ERP systems, please inquire with your Account Manager for further details, if this is a preferred order method.
For in stock items, orders received by 12:00 PM PST should ship same day. Large freight orders and orders received after 12:00 PM PST may not ship until the next day.
Email [email protected]
Office Hrs 7:30am-4:30pm PST M-F
Office Closed for Holidays 2022:
01/01, 05/30, 07/04, 09/05, 11/24-25, 12/26
We are able to accommodate some ERP systems, please inquire with your Account Manager for further details, if this is a preferred order method.
For in stock items, orders received by 12:00 PM PST should ship same day. Large freight orders and orders received after 12:00 PM PST may not ship until the next day.
Where is my order?
Items have shipped:
Order confirmations are emailed after an order has been placed, and will indicate the estimated delivery date. Transit times vary from order to order, depending on your location and the method of shipping service used. Most orders will arrive between 1-2 business days. If you have not received your product within a reasonable timeframe, please call or email us and we will be happy to track the package and assist in any way we are able.
Item on backorder:
Occasionally, we do experience backorders. We understand this is an inconvenience to our customers and do our best to mitigate these situations. We will note backorders on order confirmation emails. For additional information, please call 877-260-6441 or email [email protected]
Order confirmations are emailed after an order has been placed, and will indicate the estimated delivery date. Transit times vary from order to order, depending on your location and the method of shipping service used. Most orders will arrive between 1-2 business days. If you have not received your product within a reasonable timeframe, please call or email us and we will be happy to track the package and assist in any way we are able.
Item on backorder:
Occasionally, we do experience backorders. We understand this is an inconvenience to our customers and do our best to mitigate these situations. We will note backorders on order confirmation emails. For additional information, please call 877-260-6441 or email [email protected]
Something is not right with my order, what should I do?
Unfortunately, sometimes things don’t go as planned. If you have any issues with our products or your order, we want to know and we want to make it right. Whether you received the incorrect product, are concerned about a product's performance, believe there is a billing issue, or have any other concerns, we want to know so we can take the opportunity to improve. Please call or email us ASAP so we can begin investigating and finding a resolution. Our Customer Service Team and your Account Manager are ready and eager to assist. You can reach customer care by calling 877-260-6441 or email at [email protected]
Do you ship to my country?
Review our Distributor List to find a vendor serving your area.
From outside the US and Canada, call 01 425 242 4153 or email [email protected]
From outside the US and Canada, call 01 425 242 4153 or email [email protected]
Invoices
What forms of payment do you accept?
World Bioproducts accepts payments by ACH, Visa, MasterCard, Discover, and American Express. If you have any questions or concerns, please call our Accounting Department at 877-260-6441, option 3 or email [email protected]
Do I have to pay salestax?
We collect sales tax in most states however, you may still be responsible for use tax in your jurisdiction; for more information, please contact your company's tax specialist. If your organization is tax exempt, we will need a copy of your exemption certificate for the specific ship to location for your order.
Seller has collected the simplified sellers use tax on taxable transactions delivered into Alabama, and the tax will be remitted on the customer's behalf to the Alabama Dept of Revenue. Seller's program account number is SSU-R011594038.
Seller has collected the simplified sellers use tax on taxable transactions delivered into Alabama, and the tax will be remitted on the customer's behalf to the Alabama Dept of Revenue. Seller's program account number is SSU-R011594038.
I have a question about an invoice or a charge on my credit card.
We are happy to answer any questions and will work with you to resolve any issues regarding your billing.
Please contact our Accounting Department at 877-260-6441, option 3 or email [email protected]
Please contact our Accounting Department at 877-260-6441, option 3 or email [email protected]
I need a copy of my receipt/invoice.
Please email [email protected] with your request. Please include company name, PO number and invoice number in your request.
You can also call 877-260-6441 and select option 3 for accounting.
You can also call 877-260-6441 and select option 3 for accounting.
When will my credit appear on my account?
For goods returned with a Return Material Authorization, credits will be processed 5-10 business days after we have received the product back. For goods damaged or lost in transit, the credit will appear after a claim has been filed with the carrier. All other credits are dependent on the situation. We do everything we can to process and post credits in timely manner.
When will my credit card be charged?
Your credit card will be charged within 2 business days of shipment of your item(s).
